Article01 Nov 2022

Citi Ranks No. 1 in Customer Satisfaction with Small Business Banking in J.D. Power Study

Citi tops a list of 18 large U.S. banks highlighted in the J.D. Power 2022 U.S. Small Business Banking Satisfaction Study.

New York – Citi ranks the highest in customer satisfaction for small business banking as clients are increasingly focused on their creditworthiness and the availability of credit that will help them grow their businesses, according to a new report from J.D. Power.

The national ranking replaces four regional segments and employs new methodology that is more reflective of the evolution of small business banking and how business owners visualize satisfaction with their primary banking partner, according to J.D. Power.

“On behalf of the entire U.S. Retail Banking team, we are extremely proud to receive this important recognition from J.D. Power,” said Craig Vallorano, Head of U.S. Retail Banking at Citi. “This top ranking is a shared achievement across Citibank - from our Branch teams to our Retail Business Bankers, who day in and out work relentlessly to help our clients grow their businesses, to our call centers, underwriters, and product teams who help our clients to enjoy such seamless experiences.”

J.D. Power ranked Citi with a score of 706 points, 34 points above the industry average, in the study. To read the full J.D. Power announcement, please visit


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